Skip to content
Shipping & Returns
Order Processing
Standard orders placed Monday – Friday by 11am (Pacific Time) normally ship the next business day.
Peak holiday periods or severe weather may cause a slight delay in processing and shipment delivery window of standard orders.
Shipping Rates
*** FREE LOCAL PICK-UP in Babylon for our Long Island customers. Enter code PICKUP at checkout and email jenn@liliandkoi for pick-up date and time requests and arrangements.
Lili & Koi offers FREE STANDARD SHIPPING on any order $200 (and over) for delivery within the continental U.S. using discount code 'FREESHIP'
Shipping costs are automatically calculated at checkout.
UPS Ground is our standard shipping method within the continental U.S. (Monday – Friday delivery only)
When we ship to extremely hot states or during hot months, we will use ice packs and insulated bags due to the fact that coconut wax is so soft and melts at a lower temperature than other candles. In these cases, we advise overnight shipping of your candle and to be sure that someone is home to bring your box inside so it doesn't sit out in extreme heat.
International Shipping
We are currently working on offering international shipping. Check back soon or contact us directly.
Returns Policy
All sales final.
Damaged Items
When your order arrives, if any part of it is damaged, please contact us via email within 5 days. Email your claim to Barbara@liliandkoi.com with the order number, an explanation of damage and a picture of damaged item and packaging.
To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for possible inspection by the carrier.
A member of our team will contact you with resolution options.
Questions?